Solutions
Ravenpath helps organizations modernize complex digital and operational environments by aligning processes, data, and technology. We work across regulated and high-complexity industries, focusing on practical delivery, integration readiness, and measurable outcomes rather than premature platform or AI transformations.
HEALTHCARE & LIFE SCIENCES
Ravenpath helps healthcare organizations modernize Salesforce-based digital platforms without breaking clinical, operational, or data workflows.
.
PAYERS
Supporting health plans and managed care organizations as they modernize member, provider, and internal operational experiences across complex systems.
PROVIDERS
Helping healthcare providers improve patient access, staff workflows, and operational coordination without disrupting clinical systems or care delivery.
Enabling commercial, medical, and operational teams to modernize data, processes, and engagement models while maintaining compliance and control.
PHARMACEUTICAL & MEDICAL DEVICE ORGANIZATIONS
HI-TECH
Ravenpath helps technology organizations modernize customer, revenue, and operational workflows without disrupting product velocity, customer relationships, or data integrity.
B2B TECHNOLOGIES AND SAAS PROVIDERS
Helping technology companies manage complex customer lifecycles across sales, onboarding, support, and renewals.
CUSTOMER SUCCESS & SUPPORT OPERATIONS
Improving post-sale workflows, entitlements, and support experiences across fragmented systems.
REVENUE, CONTRACTS & ENTITLEMENTS
Supporting scalable revenue operations, contract visibility, and renewal readiness without over-customization.
Detailed Solutions
PAYERS
Ravenpath helps health plans and managed care organizations modernize member, provider, and internal operational experiences across complex, highly regulated environments.
What we support
-
Member and provider digital experiences beyond portal-only access
-
Case management, utilization, and operational workflows
-
Cross-system coordination spanning CRM, core admin, and downstream platforms
How we deliver
-
Salesforce as an experience and workflow orchestration layer
-
Integration-aware designs using APIs and healthcare interoperability standards
-
Stability-first delivery that avoids disrupting claims, enrollment, or care operations
Relevant Salesforce capabilities
-
Experience Cloud for member and provider access
-
Service Cloud for case and operations workflows
-
Data Cloud, where appropriate, to improve visibility and reporting
PROVIDERS
Ravenpath supports healthcare providers as they improve patient access, staff workflows, and operational coordination without disrupting clinical systems or care delivery.
What we support
-
Patient intake, scheduling, communication, and follow-up
-
Front-desk, care coordination, and administrative workflows
-
Operational visibility across fragmented clinical and non-clinical systems
How we deliver
-
Experience layers that sit alongside EHR platforms rather than replacing them
-
Workflow design that reduces manual handoffs and swivel-chair operations
-
Integration patterns that respect clinical ownership and governance
Relevant Salesforce capabilities
-
Experience Cloud for patient and staff-facing interactions
-
Service Cloud for operational and administrative workflows
-
Platform integrations with Epic, Oracle Health, and legacy systems
PHARMACEUTICAL & MEDICAL DEVICE ORGANIZATIONS
Ravenpath helps pharmaceutical and medical device organizations modernize commercial, medical, and operational processes while maintaining compliance and control.
What we support
-
Sales, service, and field operations
-
Data alignment across CRM, downstream systems, and analytics platforms
-
Cross-functional coordination between commercial, medical, and operations teams
How we deliver
-
Practical CRM and workflow modernization without over-customization
-
Integration strategies that preserve data integrity and auditability
-
Readiness for analytics and AI without forcing premature adoption
Relevant Salesforce capabilities
-
Sales Cloud and Service Cloud for commercial and service workflows
-
CPQ and Revenue Cloud where contract or pricing complexity exists
-
Data Cloud when data unification is a clear business need
B2B TECHNOLOGIES AND SAAS PROVIDERS
Ravenpath helps B2B technology and SaaS companies manage complex customer lifecycles across sales, onboarding, support, and renewals.
What we support
-
End-to-end customer lifecycle visibility
-
Cross-team handoffs between sales, delivery, and support
-
Scalable CRM and workflow foundations that grow with the business
How we deliver
-
CRM designs that support velocity without sacrificing data quality
-
Workflow alignment across GTM, onboarding, and account teams
-
Integration patterns that reduce friction between tools and teams
Relevant Salesforce capabilities
-
Sales Cloud for opportunity and account management
-
Service Cloud for onboarding and customer success workflows
-
Data Cloud where lifecycle visibility or analytics maturity justifies it
CUSTOMER SUCCESS & SUPPORT OPERATIONS
Ravenpath helps organizations strengthen post-sale engagement through better customer success, support, and entitlement management.
What we support
-
Customer onboarding and success workflows
-
Support operations, case routing, and escalation
-
Visibility into entitlements, SLAs, and service history
How we deliver
-
Workflow designs that align support, success, and account teams
-
Clear ownership models across post-sale functions
-
Incremental improvements that reduce support burden and response times
Relevant Salesforce capabilities
-
Service Cloud for case management and support workflows
-
Experience Cloud for customer-facing support and self-service
-
Integration with entitlement and billing systems as needed
REVENUE, CONTRACTS & ENTITLEMENTS
Ravenpath supports organizations with complex revenue models as they improve contract visibility, entitlement management, and renewal readiness.
What we support
-
Contract and entitlement visibility across systems
-
Revenue operations and renewal workflows
-
Alignment between sales, finance, and service teams
How we deliver
-
Revenue and contract models that balance flexibility with control
-
Workflow designs that reduce manual reconciliation
-
Delivery approaches that avoid over-engineering
Relevant Salesforce capabilities
-
CPQ and Revenue Cloud, where pricing and contracts require it
-
Sales Cloud and Service Cloud integration for end-to-end visibility
-
Data alignment across CRM and financial systems
